Refund Policy

Approved refunds are processed fairly and transparently in accordance with the eligibility conditions below.

Refund Eligibility

Refunds may be approved for:

  • Verified damaged or defective items.

  • Incorrect products or sizes supplied due to an error by Baigino.

  • Other returns approved by our Customer Service Team.

All items must meet the conditions stated in our Return, Exchange & Refund Policy.

Change-of-mind returns are not eligible for a refund. Discounted or special-sale items are non-refundable, unless the item received is verified as damaged, defective or incorrectly supplied by Baigino. Eligible discounted items may be exchanged within 7 days of delivery, subject to stock availability.

Refund Method and Timeline

Once the returned item has been received, inspected and approved:

  • The refund will be issued by bank transfer using the account details provided by the customer.

  • Refunds are normally processed within 5–7 working days after approval.

  • Additional time may be required for the amount to appear, depending on the bank or payment provider.

Non-Refundable Charges

Original delivery charges and customer-paid return or replacement courier charges are non-refundable, unless Baigino verifies that a damaged, defective or incorrect item was supplied.

Need Help?

If your refund is delayed or appears incorrect, contact our Customer Service Team with your order number:

Email: Official.Baigino@gmail.com
WhatsApp/Call: +92 309 0684040
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM PKT