Return & Exchange Policy

At Baigino, we carefully prepare every order and want you to shop with confidence. If you experience an issue with your purchase, our team is here to assist.

Return & Exchange Window

You may request an eligible return or exchange within 7 days of delivery.

You must contact us and dispatch the return parcel within the same 7-day period, beginning from the date your order is marked as delivered. Parcels dispatched after this period may not be accepted.

Eligibility for Returns & Exchanges

Returns are accepted only if:

  • You received a damaged or defective item.

  • You received an incorrect item or size due to an error by Baigino.

  • Your return has been approved by our Customer Service Team.

Change-of-mind returns are not accepted. However, you may request a size exchange within 7 days, subject to stock availability.

All returned items must be:

  • Unused, unworn and unwashed.

  • Free from stains, odour, damage or alteration.

  • In their original condition and packaging.

  • Returned with all tags and labels intact.

Items that do not meet these conditions will not be accepted.

Size Exchanges

If the customer selected the wrong size, the customer will bear the applicable return and replacement shipping costs.

Option A: Self-Shipment — Pakistan

  • Send the item to Baigino through a courier of your choice.

  • The customer pays the return courier directly.

  • After inspection and approval, the replacement will be dispatched, subject to availability.

  • Replacement delivery charge: PKR 400

Option B: Doorstep Two-Way Exchange — Pakistan

  • Baigino arranges the exchange at your doorstep.

  • The courier delivers the replacement and collects the original item.

  • This service is subject to courier coverage and stock availability.

  • Two-way exchange charge: PKR 850

Damaged, Defective or Incorrect Items

Please record a clear unboxing video showing:

  • The unopened parcel and shipping label.

  • The item being removed from the parcel.

  • The visible damage, defect or incorrect product.

Share the video with our Customer Service Team promptly after delivery. Claims submitted without sufficient photographic or video evidence may not be eligible for return, replacement or refund.

International Returns & Exchanges

For international orders:

  • Contact us within 7 days of delivery.

  • Items must be unused, unwashed and returned in their original condition, with packaging, tags and labels intact.

  • Requests will be processed after the item is received and inspected by Baigino.

  • The customer is responsible for return and replacement shipping costs unless the item is verified as damaged, defective or incorrectly supplied by Baigino.

  • International shipping charges vary according to destination and current courier rates.

We recommend confirming your measurements with our Customer Service Team before placing an international order.

Refunds

Approved refunds are processed after the returned item has been received and inspected.

  • Online-payment and Cash on Delivery refunds will be processed through bank transfer using the details provided by the customer.

  • Refunds are normally processed within 5–7 working days after approval.

  • Additional time may be required for the amount to appear, depending on the bank or payment provider.

  • Original shipping charges are non-refundable unless the issue resulted from an error by Baigino.

How to Request a Return or Exchange

Contact our Customer Service Team within the eligible period and provide your order number, reason for the request, and supporting photographs or video where applicable.

Email: Official.Baigino@gmail.com
WhatsApp/Call: +92 309 0684040
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM PKT

Our team will review your request and guide you through the next steps.