Baigino Return, Exchange & Refund Policy

At Baigino, we take great care in preparing every order and want you to shop with confidence. If you experience an issue with your purchase, our team is here to assist you through the return and exchange process outlined below.

Return & Exchange Window

You may request an eligible return or exchange within 7 days of delivery.

To remain eligible, you must contact us and dispatch the return parcel within the same 7-day period. The timeline begins when the courier marks your order as delivered. Parcels dispatched after this period may not be accepted.

Eligibility for Returns & Exchanges

Returns are accepted only where:

• You received a damaged or defective item.

• You received an incorrect item or size due to an error by Baigino.

• Your return has otherwise been approved by our Customer Service Team.

A change of mind is not eligible for return or refund. However, if the fit is not right, you may request a size exchange within 7 days, subject to stock availability and the conditions below.

All returned items must be:

• Unused, unworn and unwashed.

• Free from stains, odour, damage or alteration.

• In their original condition and packaging.

• Returned with all tags and labels intact.

Items that do not meet these conditions will not be accepted.

Size Exchange

Size exchanges are subject to stock availability. If the required size is unavailable, our team will offer an available alternative or guide you regarding the next suitable option.

If the customer selected the wrong size, the customer will bear the applicable return and replacement shipping costs.

Option A: Self-Shipment Exchange — Pakistan

• Ship the item back to Baigino through a courier of your choice.

• The return courier cost is paid directly by the customer.

• Once the item is received and approved, the replacement will be dispatched, subject to availability.

• Replacement delivery charge: PKR 400

Option B: Doorstep Two-Way Exchange — Pakistan

• Baigino arranges the exchange at your doorstep.

• The courier delivers the replacement parcel and collects the original item.

• Available subject to courier coverage and stock availability.

• Two-way exchange charge: PKR 850

Damaged, Defective or Incorrect Items

Please record a clear unboxing video showing:

• The parcel before it is opened.

• The courier/shipping label.

• The item as it is removed from the parcel.

• The visible damage, defect or incorrect product.

The video should be shared with our Customer Service Team promptly after delivery. Claims submitted without sufficient photographic or video evidence may not be eligible for return, replacement or refund.

International Returns & Exchanges

For international orders:

• Contact us within 7 days of delivery.

• Items must be returned unused, unwashed and in their original condition, with packaging, tags and labels intact.

• The request will be processed after the item is received and inspected by Baigino.

• The customer is responsible for all return and replacement shipping costs unless the item received was verified as damaged, defective or incorrect due to our error.

• International shipping charges vary by destination and current courier rates.

Because international exchanges may involve significant shipping costs, we recommend confirming your measurements with our Customer Service Team before ordering.

Refunds

Approved refunds are processed after the returned item has been received and inspected.

• Online-payment refunds or Cash on Delivery refunds will be processed through bank transfer using the details provided by the customer.

• Refund processing normally takes 5–7 working days after approval.

• Additional time may be required for the amount to appear, depending on the bank or payment provider.

• Original shipping charges are non-refundable.

How to Request a Return or Exchange

Contact our Customer Service Team within the eligible period and provide your order number, reason for the request, and supporting photographs or video where applicable.

Email: Official.Baigino@gmail.com
WhatsApp/Call: +92 309 0684040
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM PKT

Our team will review your request and guide you through the next steps.